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English for Housekeeping 1

English for Housekeeping Course

1. Welcome to the Hotel

  1. Good Morning, Nexlain!
  2. A Hotel, An Elevator, The Lobby
  3. This Is My Uniform
  4. People, Places, and Time at the Nexlain
  5. Your First Day at the Nexlain
  6. A Call with Marcus (optional)

2. The Housekeeping Department

  1. Jobs on Our Team
  2. Spaces, Equipment, and Technology
  3. What I Do Every Day
  4. What I Am Doing Right Now
  5. Your First Assignment

3. Rooms and Spaces

  1. Room Types and Hotel Areas
  2. Furniture and Fixtures
  3. Where Is It? — Prepositions of Place
  4. There Is, There Are
  5. Finding Your Way, Entering a Room

4. Cleaning Tools and Supplies

  1. Cleaning Tools & Equipment
  2. Cleaning Chemicals & Quantities
  3. What Is It Used For?
  4. Chemical Safety & Safe Storage
  5. A Call with Marcus — Chemical Safety (optional)

5. Making the Bed

  1. Bed Linen & Bed-Making Words
  2. First, Then, Finally — Giving Bed-Making Instructions
  3. A Bed Fit for a Guest

6. Cleaning the Bathroom

  1. Bathroom Words You Need to Know
  2. We Always Clean the Toilet Last
  3. The 5-Star Bathroom

7. Amenities and Guest Supplies

  1. Bathroom & Guest Toiletries
  2. Comfort, Family & Pet Amenities
  3. Quantities and Countable Nouns
  4. The Amenity Standard

8. Cultural Awareness and Guest Sensitivity

  1. Cultural Awareness — Vocabulary and Polite Language
  2. Handling a Cultural Accommodation Request
  3. Cultural Sensitivity Scenarios and Assessment
  4. Practice Call — Cultural Awareness Reflection (optional)

9. Communicating with Guests

  1. Polite Words and Guest Phrases
  2. Can I Help You? — Polite Requests and Offers
  3. Meeting Guests — The 10 and 5 Rule
  4. I Am Sorry — Apologizing and Saying You Will Get Help
  5. Practice Call — Talking About Guest Interactions (optional)

10. Handling Do Not Disturb and Special Room Status

  1. Status Signs and Special Guests
  2. Must, Should, and Can — Rules and Advice
  3. Your First VIP Room and a DND Decision

11. Linen and Laundry

  1. Linen Basics, Sizes & Process Words
  2. Linen Condition Words
  3. Cleaner, Fresher, Softer, Whiter
  4. This Sheet Has a Stain on It
  5. The Linen Is Washed Every Day
  6. Sorting and Folding Linen

12. Public Areas and Back of House

  1. Public Areas & Facilities
  2. Describing Condition & Cleaning Actions
  3. The Lobby Needs Cleaning
  4. The Staircase Has Been Mopped
  5. Cleaning Frequencies & High-Touch Disinfection

13. Lost and Found

  1. Lost and Found Words
  2. I Found It — Reporting a Lost Item
  3. A Guest Calls About a Lost Item

14. Health, Safety, and Emergency Basics

  1. Safety Words You Need to Know
  2. You Must Wear Gloves
  3. Hazard Patrol
  4. Gearing Up

15. Numbers, Time, and Scheduling

  1. Schedule & Priority Vocabulary
  2. Days, Months & Ordinal Numbers
  3. Telling the Time
  4. Dates and Days
  5. Reading the Roster

16. Reporting Maintenance Issues

  1. Maintenance Problems — What's Wrong?
  2. Room Items, Work Orders, and Pests
  3. Should It Be Fixed or Replaced?
  4. Reporting a Maintenance Issue

17. Guest Complaints

  1. Complaint Words and Empathy Language
  2. Promising Action — I will take care of that
  3. Handling a Guest Complaint — The LEARN Model
  4. Complaint Call with Marcus (optional)

18. Cultural Awareness and Guest Sensitivity

  1. Cultural Awareness — Vocabulary and Polite Language
  2. Handling a Cultural Accommodation Request
  3. Cultural Sensitivity Scenarios and Assessment
  4. Practice Call — Cultural Awareness Reflection (optional)

19. Turndown Service

  1. Evening & Turndown Vocabulary
  2. Describing Placement
  3. The Turndown Standard

20. Level 1 Review

  1. The Final Inspection
  2. Level 1 Final Test — Reading and Writing
  3. Level 1 Final Test — Listening
  4. Level 1 Final Test — Speaking

21. Unsorted

  1. A Hotel, An Elevator, The Lobby
  2. This Is My Uniform
  3. Your First Day at the Nexlain
  4. A Call with Marcus
  5. Good Morning, Nexlain!
  6. People, Places, and Time at the Nexlain

22. Tests

  1. Housekeeping Level 1 Final Test
  2. Housekeeping 1 Midterm Test